Shipping & Returns Policy

Shipping

All orders dispatch from our warehouse in Indore, Madhya Pradesh. We ship pan-India by road or rail freight for larger consignments, and by courier partners for smaller repeat orders. Once your order is confirmed and packed, we share tracking details on WhatsApp or email.

Please provide a complete delivery address, an active phone number and your GST details (if applicable) at the time of ordering — incorrect details can delay dispatch or delivery.

Inspection on receipt

Please inspect the consignment at the time of delivery wherever possible, and note any visible damage to the packaging on the transporter's delivery receipt before signing.

Damage or shortage claims

If a consignment arrives damaged or short, contact us within 48 hours of delivery at sales@toycult.in or +91 93995 59021 with:

• Your invoice number
• Photos of the damaged carton(s) and affected product
• A short description of the shortage or damage

Claims reported after 48 hours, or without photos, may not be accepted, since freight carriers require prompt reporting to process a claim.

Returns

Because orders are custom-picked in bulk against your enquiry, we do not accept returns for change of mind once an order has shipped. If a product is found to be defective — for example a manufacturing fault in the stitching, filling or fabric — we will replace the affected pieces or issue a credit note, at our discretion, once the claim is verified.

For verified manufacturing defects, we bear the cost of the replacement and its onward freight. For damage caused in transit, the claim is handled with the transporter as described above.

Contact

Email: sales@toycult.in · Phone/WhatsApp: +91 93995 59021 · Mon–Sat, 10am–7pm IST.